gr99's Privacy Policy

About This Policy

Welcome to the gr99 platform. This Privacy Policy ("Policy") explains how gr99 ("we", "us") collects, uses, stores, and discloses your personal information — when you use our website, mobile platform, or any related services ("Services").

By using our Services, you are considered to have been informed of the terms described in this Policy. We take your privacy very seriously and are always committed to protecting your information.

What Information We Collect

gr99 collects only the information necessary to provide our services. The categories of information collected are listed below:

1.1 Personal Identification Information

• Full name and date of birth
• Email address and contact number
• Residential address
• National ID card or passport details (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for payment processing)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Usage Information

• IP address and device type
• Browser type and version
• Pages you visit, click patterns, and session duration
• Login and logout times and dates

1.4 Cookie and Tracking Information

We use cookies and similar technologies that manage your session, remember your preferences, and help ensure the security of the platform.

Purpose of Using Information

gr99 uses your information for the purposes described below:

2.1 Account Management

We use your personal information to create, verify, and maintain your account and to complete transactions. This information is also required for age verification — our platform is for users aged 21 and above only.

2.2 Service Improvement

By analysing your usage patterns, we improve our platform, game layout, and overall user experience.

2.3 Fraud Prevention and Security

Information is used to detect suspicious activity, ensure account security, and maintain the integrity of our platform.

2.4 Customer Support

Your information is used to resolve any questions or issues you may have and to provide effective assistance via live chat or email.

2.5 Legal Compliance

We may be required to retain and provide certain information in accordance with applicable laws and regulations.

Information Storage and Protection

The security of your information is one of gr99's highest priorities. To that end, we take the following measures:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Controlled Access: Only authorised personnel may access your personal information.
• Regular Security Audits: Our systems undergo regular security audits.
• Data Minimisation: We collect only the information that is necessary and do not retain unnecessary data.

Your information is stored on our secure servers and is retained for as long as your account is active and for as long as required to meet legal obligations.

Information Sharing with Third Parties

gr99 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances listed below:

4.1 Payment Processors

The minimum information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. Each of these providers has its own privacy policy.

4.2 Technology Partners

Certain technology service providers required to operate our platform — such as game software suppliers — may have access to parts of our system. They operate under strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, directive from a regulatory authority, or applicable law. In such situations, we will provide only the minimum information necessary.

Cookie Policy

Our website uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytical Cookies: Collect anonymous data about platform usage to help improve the quality of our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may limit some features of the platform.

Your Rights

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide that information within a reasonable timeframe.

6.2 Right to Correct Information

If there is incorrect or outdated information in your account, you may contact our customer support team to have it corrected.

6.3 Right to Close Your Account

If you wish to close your account, please contact us. Even after the account is closed, certain information may be retained as required by law.

6.4 Right to Opt Out of Communications

If you do not wish to receive promotional communications from us, please let our customer support team know. However, transaction-related and security-related messages will continue to be sent.

Protection of Children and Minors

gr99's services are for users aged 21 and above only. We do not knowingly collect information from any minor. An age verification process is carried out at the time of account creation.

If we are informed that a minor has registered, we will immediately close that account and delete the associated information.

Data Transfer and International Context

Our servers may be located in various locations. By using our services, you consent to the processing of your information for the purposes described in this Policy.

Regardless of where information is processed, we guarantee that the protection standards described in this Privacy Policy will be followed. All our data processing agreements comply with applicable data protection regulations.

Policy Changes and Updates

gr99 may update this Privacy Policy at any time. In the event of significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a message to your registered email address
• By showing an update notice at the time of login

If you continue using our services after changes have been made, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.

Policy on Security Breaches

If a security breach occurs and there is a possibility that it may affect your information, we will notify you as quickly as possible in accordance with applicable law. This notification will include:

• The nature of the breach and its potential impact
• What steps we have taken or will take
• What you can do to protect yourself
• Contact information and further assistance options

Contact Us

If you have any questions, concerns, or requests related to your information regarding this Privacy Policy, please contact our customer support team. We provide support in Bengali and English 24 hours a day, 7 days a week.

Read more: