Frequently Asked Questions
Answers to all your questions at gr99
Withdrawals, deposits, live dealer games, and account security — find detailed answers to everything here.
After joining gr99, many players have questions — how to deposit with bKash or Nagad, how long withdrawals take, whether live dealer games work on mobile, or how to keep your account secure. On this page, we have provided clear and straightforward answers to all of those questions. If your question is not on the list, reach out to our 24/7 live chat support.
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How to Withdraw
At gr99, your withdrawal request is usually processed and delivered to your mobile wallet within 30 minutes to 3 hours. Processing time depends on the payment method you choose. The same timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. If the money does not arrive within the expected time, contact us immediately via live chat.
The minimum withdrawal amount at gr99 is ৳500. Amounts below this cannot be withdrawn. If your balance is below ৳500, play a little more to build it up, then submit your withdrawal request. For the maximum limit, ask us via live chat.
If your withdrawal request has been showing as "pending" for more than 3 hours, contact our live chat and provide your transaction ID or reference number. Our support team is active 24 hours a day and will resolve the issue as quickly as possible. In most cases, a pending issue is caused by a minor verification problem that can be fixed within minutes.
Yes, for security purposes at gr99, withdrawals can only be made to a mobile wallet registered in your own name. This means the name and mobile number on your gr99 account must match the details on the wallet you are withdrawing to. Withdrawals to someone else's wallet are not possible, and this is a mandatory security requirement.
Questions About Deposits
After a deposit, your balance usually updates within a few minutes. If the money has not been added after more than 15 minutes, contact us via live chat with a screenshot of the payment or your transaction number. The support team will verify the transaction and resolve it quickly. Keep the message from your payment app and do not delete it.
gr99 currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 for all four methods. Use whichever mobile wallet you prefer for the fastest and easiest deposit. Every method is secure and instant.
The minimum deposit amount at gr99 for all payment methods is ৳100. You can start playing with as little as ৳100. On your first deposit, you will receive a 100% welcome bonus — up to ৳10,000. For example, if you deposit ৳1,000, you will receive a bonus of ৳1,000, giving you a total balance of ৳2,000.
To deposit with Nagad, log in to gr99, go to the deposit page, and select Nagad as your payment method. Enter the amount and send money to the Nagad number provided by the site. When making the payment, include your gr99 account ID in the transaction reference or note. Your balance will be updated within a few minutes.
Depositing with bKash is just as straightforward as with Nagad. On the gr99 deposit page, select bKash, enter the amount, and send money to the number provided by the site. Confirm with your bKash PIN and save the transaction ID that appears. If you have any issues, sharing that ID with support will sort it out.
Live Dealer Games
Teen Patti is a three-card game where you try to build a stronger hand than the dealer. Andar Bahar is even simpler — the dealer draws one card and you bet on whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side first. Both games are hugely popular across South Asia and easy to pick up for newcomers.
In a live dealer game, a real-time video stream is sent to your device from a studio or casino. A real dealer deals cards or spins the wheel, and you place your bets through the screen. It gives a much more realistic feel than a regular digital game. Results are determined by physical objects — cards, a ball, a wheel — not an algorithm.
Yes, the gr99 live casino section runs fully on any smartphone or tablet. No separate app download is needed — just open gr99 in your mobile browser and go to the live dealer section. Keep a stable internet connection for good video quality. A 4G or Wi-Fi connection gives the best experience.
In roulette, a wheel is spun and a small ball is released onto it. Whichever numbered slot or colour the ball lands in is the result. You can bet on a specific number, a group of numbers, red or black, or odd or even. Betting on a specific number has a lower chance of winning but a higher payout; betting on a colour or odd/even gives you roughly a 50/50 chance.
Security & Privacy
gr99 uses SSL (Secure Socket Layer) encryption to keep all your personal and financial information safe. This technology keeps data transfers between your browser and the server fully encrypted, making it impossible for third parties to read your information. Your payment details, password, and personal data are protected at all times.
A strong password should be at least 8–12 characters long and combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, $). Do not use your name, date of birth, or any easily guessable words. Set a unique password specifically for gr99 and do not share it with anyone.
If you notice any unfamiliar activity on your account, take these steps right away: first change your password, then report it via live chat or by email at [email protected]. The support team can temporarily lock your account and investigate the suspicious activity. It is important to report it as quickly as possible without delay.
Scammers sometimes create fake websites that look like gr99. The official gr99 site address is gr99.lat — any other domain or variation in spelling is fake. Always check that the site URL starts with "https" and that there is a padlock icon in your browser. Do not visit the site through unknown links or messages — type it directly into your browser.
Have more questions? We are ready to help
If you cannot find the answer to your question in this list, contact our support team directly. Assistance is available in both Bengali and English.
Live Chat: Available 24/7