gr99's Commitment to Responsible Gaming
gr99 believes gaming is entertainment — not a burden. Our protection tools and guidelines are here to help you stay in control at all times.
Gaming as a Source of Enjoyment
gr99 always wants every one of our users to have a safe and enjoyable experience. Online gaming or betting can be a fun form of entertainment — as long as it is done responsibly. But when gaming goes out of control, it can cause personal, family, and financial harm.
We want to be clear: gaming at gr99 is for people aged 21 and above only. It is not a way to earn income, but an entertainment activity. Before each session, set your own limits — for time and for money — and stick to them.
gr99 provides a number of tools to help you maintain those limits. On this page we have covered those tools, the signs of problem gambling, and how to get support.
Important: Gaming is never a solution to financial problems. Do not bet with borrowed money or funds meant for essential living expenses.
For 21+ only: gr99 strictly prohibits minors from opening an account or gaming. We enforce this through identity verification.
If you feel gaming is affecting you, contact our support team right away. We are here 24/7.
Tools to Keep You in Control
gr99 gives you full control over your gaming experience — use the tools below to keep your play within limits.
Set a Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, the system will automatically block any additional deposits. This is the most effective way to stay within your budget.
Time-Out
Temporarily close your account for any period from 24 hours up to 30 days. During this time you will not be able to place bets or make deposits, helping you take a break.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. With this option your account is fully deactivated for a set period and cannot be reactivated during that time.
Review Gaming History
Log in to your account at any time to view your deposit, withdrawal, and betting history. Reviewing your own activity is an important part of staying informed.
Reality Check Notifications
A notification appears at set intervals to remind you how long you have been playing. These pause moments give you the chance to make a conscious decision.
Contact the Support Team
The gr99 support team is available 24/7 via live chat and email. For any question or concern related to responsible gaming, our team is ready to assist in both Bengali and English.
The Golden Rules of Responsible Gaming
Following these rules keeps gaming an enjoyable and controlled experience at all times.
- Set a budget before you play and be mentally prepared to lose that amount.
- Do not bet more to try to recover lost money — this is "chasing losses" and makes the problem worse.
- Avoid gaming while drinking or under heavy emotional stress.
- Balance gaming with other areas of your life — take care of family, friends, work, and your health.
- Take regular breaks and avoid playing for long stretches at a time.
- Ask yourself whether you are hiding your play from family or friends.
- Only play with money you have earned and can spare — not money for bills or savings.
21+ Age Requirement
gr99 places the protection of minors as its highest priority. Age verification is mandatory when opening an account on our platform. Anyone under 21 is strictly prohibited from creating or using an account.
If there are minor members in your household, make sure they cannot access your account. Keep your password secure and do not leave a logged-in device within their reach.
If we find evidence of a minor on any account, that account will be closed immediately and any outstanding balance may be forfeited.
Signs of Problem Gambling
If any of the signs below appear in you, it is time to seek help. That is not weakness — it is courage.
Continuing to play repeatedly to recover lost money, even when you know it is not right.
Spending money from savings, bills, or funds your family needs on betting.
Hiding your gaming habits and losses from family or friends.
Feeling restless, irritable, or anxious when you are unable to game.
Spending far more time gaming than you planned, without realising it.
Continuing to game while neglecting work, studies, or family responsibilities.
Deposit & Withdrawal Limits
The minimum deposit at gr99 is just ৳100 and the minimum withdrawal is ৳500. This structure lets you play in small steps, which aligns with responsible gaming.
Our payment methods are bKash, Nagad, Rocket, and Upay. Withdrawals are typically processed within 30 minutes to 3 hours.
Contact the support team to set a deposit limit on your account. Once a limit is lowered it takes effect immediately; increasing a limit is subject to a waiting period.
How to Self-Exclude
Follow the steps below to activate self-exclusion:
- Contact gr99 live chat or send an email to [email protected].
- Verify your account and provide a reason for self-exclusion — giving a reason is not mandatory.
- Choose your preferred duration — from a temporary break to a long-term self-exclusion.
- Confirmation that the self-exclusion is active will be sent to you by email.
While self-exclusion is active you will not receive any promotional messages from gr99, and any attempt to create a new account will be automatically blocked.
Contact Us for Help
The gr99 support team is here for you seven days a week, twenty-four hours a day. Feel free to reach out for any concern or question.
Live Chat
Availability
24/7 — Always Active
Language
Bengali & English
After logging in to your gr99 account, speak to us directly from the chat window. Responsible gaming requests receive the highest priority.
Email Support
Email Address
Language
Bengali & English
Email us for self-exclusion, deposit limits, or any gaming-related concern. Writing "Responsible Gaming" in the subject line will get you a faster response.
Questions About Responsible Gaming
Play Safe — with gr99
Enjoy gaming within your limits. If you have questions, check our FAQ page or speak directly with the support team.